With the launch of Aircel in Mumbai, the telecom competition has certainly getting heated up. For my dear readers to get a fair view of the services of Aircel in Mumbai, I decided to get hands on one. The following are the few details I have been able to get. The connection will be active from tomorrow so you may just have to wait to know more about its overall performance.
The First Glance
Aircel was launched with a big bang in Mumbai at the Gateway of India and now the advertising banner shout very loudly about the arrival of a new competition. The branding of Aircel had always been different and with Dhoni now jumping as the brand ambassdor things look a lot better for Aircel.
Costing and Ease
The Aircel sim and connection costs Rs. 99 as opposed to Airtel’s Rs. 20. Connection comes with a default talktime of Rs. 10. The biggest difference is that Aircel has launched the card in Mumbai as a full lifetime card only. That means, no validity recharges.
Other attractions include more talktime than the value of the voucher it self. For a recharge of Rs. 199, you get the value of Rs. 250. That is, a full Rs. 51 extra. Top that with Rs. 1500 Aircel to Aircel local call free every month for first three months and 300 local and National SMSes free.
Call cost per minuite has gone in a decreasing mode as call time increases. For example, if you call someone, the first local minute will cost you Re. 1, second minute will cost you Ps. 50, and the third minute ownwards will cost you Ps. 30.
For STD, the call rate for First minute will be 1.50 ps, second minute the cost comes down to Re. 1, and the from 3rd minute ownwards, Aircel will charge you with .75ps.
I have not been able to get more details on how the VAS charges are, but believe that would also be market shattering.
Wait for the full review as I start to explore serviecs of AircelMumbai.Network remains very important to me than any other parameter.
Welcome to Mumbai, Aircel.
Aircel Customer Care in Mumbai is not equipped with much information. I called up Aircel customer care to find out what are the charges for GPRS on Laptop and she was fumbling for an answer. I then had to switch my language to Hindi to make her understand what exactly I wanted. Not an issue as such since I know both the languages very well, but for those who speak English more often might just find the going though.
Anyways, the girl said that browsing internet on an Aircel phone using it as a modem will cost you 10ps. per 10kb. Oouch! That is too much.
SIM activation has taken 3 days which is very bad for a new company to start off with. The customer care continues to be pathetic and not well versed with products and services. On IVR, you cannot go back to menu by pressing 8 as the lady’s sweet voice tells you!
Network remains the biggest issue. Though voice clarity is on par, but the connection is not constand while on the move.
Network in closed areas goes to Zero. Network in Mumbai local keeps fluctuating, hence not consistant and more chances for call drops.
Hemal Shah’s List of Current Best Mobile Service Provider (GSM) in Mumbai:
Vodafone reigns on the top even after Reliance and Aircel came with onslaught with cheapest charges and more talktime. A distant second is Airtel in Mumbai which still has a negative network in Mumbai, though it runs on 1800/1900 Mhz.
Third position is shared by is Loop and Reliance, followed by MTNL and Idea at fourth. Aircel cannot be counted in the ranks because it has not got a fair amount of time to show what it can do.