I am experiencing constant network problems with Airtel of late. Ever since I have lost my Reliance data card, I have had to relay on Airtel to keep writing blogs. Airtel works best at night most of the time. In the day, the connection keeps breaking near about 700 KB of data transfer.
The browsing speed is very pathetic. I hardly get 4 to 5 KB/S download speed on Flash Get where as on Reliance, I used to get atleast 15 to 25 KB/S.
My place also do not have any broadband connection I can get. Even the cyber cafe near my building runs the same Reliance Data Card for access internet.
Of late, Airtel network gets completely blacked out. 3 days before and yesterday, I was able to see the network strengh as 100%, however when I try calling or browsing, it simply does not work. I tried calling from a Vodafone and Virgin to my Airtel but it says my phone is switched off. Its network is going so poor that users are facing the pinch. To top it all, the amount which is deducted everyday for GPRS gets deducted regularly but when these kind of issues come Airtel should not charge us for their mistake. I am owl kinds who get time to work for personal stuff in the night. And the whole day I dont use the connection at all. When I discover that in the night the connection is not working, how am I supposed to communicate / work on Internet.
If this is a one off event, I can understand that. But this happens several times a month.
Airtel is becoming pathetic day by day. My other Airtel postpaid is in the limelight for not having paid the bill in the month of January.
I got close to 17 calls with regards to the same. I have been telling each of these that I have made the payment well in time before my due date of 11th and also gave them the reciept number and reference number. Some how, the payment is not updated with them and those who are calling me do not care to update.
Registering a complaint with Customer Care also does not help. I enquired about my complaint status and what I was told shook me. The executive told me that the complaint department has already spoken to me and I have agreed that the issue is solved where I have not got a single call!
Thats rubbish and insane. Airtel scores a big big Zero for me.
Update (as of 19th February, 2009): After my complaint for non updation of my bill payment did not got me the desired results, I sent the mail to the Nodal Officer of Airtel. The nodal officer did revert on the mail, informing me about the updation of the bill amount with Airtel. However he did not revert on the late payment charges which were levied on the next month’s bill. Also, the amount mentioned by Airtel’s Nodal officer were wrong in the email. Though it was only some paise difference, I objected.
I do not expect the nodal officer asking me to pay more than the billed amount (obviously after deducting the unreal INR 50 late payment charges) that I owe to Airtel for using its services. This happened a week back, and I am yet to get a revert from the Nodal Officer.